How to Make and Cancel an Appointment

Care Navigation (Signposting)

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.

This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all. More Information...

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

Appointments

Telephone triage

We are currently running a telephone triage between 8:00 - 10:00 (earlier if capacity is reached before 10:00). There are also very limited pre-bookable appointments that become available at 8:00 - you can book one of the pre-bookable appointments online as well, via Patient Access / My GP website / app. If you would like to register for the online services, please let us know.

For illness/symptoms that have started within the last 24-48 hours please ring the surgery on 01622 885880 in the morning to receive a telephone triage call back by either our duty Doctor or Advanced Nurse Practitioner. This is not for routine results, mediation reviews or long term condition reviews.