Following several comments from patients regarding problems getting through to the surgery on the telephone, we have been in touch with our telephone provider and are looking into ways to upgrade the system. This will include information about how many callers are waiting and your position in the queue.
We also have a second telephone line which, unfortunately, during particularly busy periods, cuts off after a fixed time, giving the impression staff members are hanging up. This problem is also being rectified.
The telephone company have reported that some of these changes will take a few weeks to come into effect, so please bear with us during this time. If your call is not urgent, please try to telephone after 2pm when the lines are less busy.